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Desktop Support Specialist
Department: Information Technology
Louisville, Kentucky, United States – 40299

humanx is hiring a full-time Desktop Support Specialist to join our full-service digital agency.

If you’re an IT professional with great customer service and communication skills, interested in working with a collaborative team and enjoying people-focused benefits, like unlimited PTO, we’d love to hear from you.

Why Join Our Team?

humanx is a Leap Group company. When joining Leap Group, you’re joining a team that is passionate, innovative, and connected. Some words we’ve heard our teammates use to describe our culture are welcoming, collaborative, flexible, and dog-friendly warning: your interview may be accompanied by a wagging tail.

We give our team the ability to make an impact with clients, while expanding their experience and depth of knowledge in the process. We like to show our appreciation for everything our teammates do by offering supportive and inclusive benefits that allow them to thrive. This includes things like:

  • Autonomy and flexibility
  • Unlimited PTO and Summer Fridays
  • Paid maternity and paternity leave
  • Company-paid access to coaching and therapy
  • 401k plan with 1:1 access to investment advisor
  • Company profit sharing
  • Health, dental, vision, and ancillary benefits
  • Paid professional development opportunities

Diverse and Inclusive Marketing Comes from Diverse and Inclusive Teams

We recognize our teammates are our greatest assets in helping our clients market less and (matter) more. Diverse backgrounds, opinions and perspectives on our team allow us to expand our own perspectives and, in the process, create solutions that are innovative, creative, and strategic.

We’re constantly working to transform our agencies and industry into spaces that are more diverse, equitable, and inclusive, and we welcome the addition of YOUR unique voice and perspective. Don’t forget to ask us about our focus on diversity, equity, and inclusion during your interview.

Who is the Desktop Support Specialist?

The Desktop Support Specialist is a part of a dedicated team that supports our staff locally and in remote offices. This role provides basic technical support and is the first line of support for all employee helpdesk requests. You are familiar with both Macs and PCs and able to provide basic setup and support functions on both platforms.

In this role, you can expect to:

  • Provide user assistance for general application software functions, working onsite daily in our Louisville office.
  • Perform troubleshooting to determine the source of errors limited to basic diagnosis isolating hardware and software problems.
  • Connect and power up computers and peripherals, and install and configure operating system software, including basic configuring of local area network settings.
  • Install required application programs/software, and provide limited user training, including instruction on accessing agency email when away from the office.
  • Install and maintain current virus/spybot/firewall protection.
  • Provide training in use of general hardware and software functions.

What do You Need?

  • 2+ years of desktop support experience with experience troubleshooting desktop/email issues. Equivalent education/certification is acceptable.
  • Excellent communication and customer skills in a variety of settings email, telephone, videoconference, face-to-face.
  • Familiarity with Microsoft Office Suite, and experience in both Apple/MAC and PC support.
  • Ability to set up email on laptop, desktop, Outlook and smart devices.
  • Organization skills and the ability to juggle multiple competing priorities.
  • Strong analytical, evaluative, and problem-solving abilities.
  • Ability and experience maintaining accountability with limited supervision.

Important note: if you think you have what it takes to be a great Desktop Support Specialist but don’t necessarily meet all of these qualifications, please still apply! While we work hard to eliminate unnecessary requirements from our job ads, our teams and needs are constantly evolving, and we’d always love the opportunity to connect and see what might be a fit.

Where is This Role?

Based on onsite support need, candidates must be located or relocating within daily commuting distance of our Louisville, KY office.

Check Us Out

To learn more about our agencies and work, visit www.leapgroupnetwork.com

Accommodation Requests

Leap Group complies with the ADA and ADAAA. If you need reasonable accommodation to apply, interview, or do the job, please send an email to our Human Resources Manager, Chelsea, at cellwanger@leapgroupnetwork.com so that we can evaluate your accommodation request.